iContact Vs. AWeber

I have been asked over and over again by those in the industry for almost a decade what the best email & newsletter programs are. I have used a few since 2000, but since 2005, I have been exclusively with iContact. Originally this was because for quite a while they provided the service for free for my publication ADOTAS.com, but currently stay and pay for the service. That being said, I have looked on occasion to move to AWeber, because it is highly recommended by many in the performance marketing industry.  I thought it might be time to take a real look at the features, pricing and functions of these two companies. Read my indepth analysis!

In comparing the two companies, it is important to look at what they traditionally have marketed themselves as.  iContact has marketed itself as a brand-centric company where brands and major websites can send out newsletter to their followers. On the other hand, AWeberhas become the favorite amongst “marketers” specifically because of its auto-responder function, which many marketers believe to be top notch. In truth, iContact does have a large amount of brand companies that use its services and about 8 times as many customers as AWeber. However, that doesn’t mean its better.

PRICING:
Aweber is $19 a month for up to 500 subscribers and $29 a month for a more realistic size of 501-2,500 subscribers.
iContact is  $14.00 a month for up to $500 subscribers, but has a cheaper $9.95 plan of $9.95 a month. Up to 2,500 subscribers is identical pricing of $29 a amonth.
The pricing for all their programs actually stays somewhat the same, plus or minus 5% between the two up to the highest levels.

CUSTOMER SERVICE
As mentioned, I have used iContact for years, but have had accounts with both companies. iContact customer service is seriously the best in the industry – from the sales team to the technical support team, they are great at what they do. One thing that I personally find important is that with all the projects that I have, I sometimes need a little “guidance” about things that are out of the box. iContact has always answered my questions on the phone and email. On the other hand, to be perfectly honest, aWeber tends to use canned, copy and paste response or send you to a webpage to “learn” the information. Even trying to get a PR and Marketing Contact over there as close to impossible, and in some cases their customer service person stopped responding to my requests for feature information. When I asked to speak to their PR & Marketing person about pricing discounts and importing, I got a form letter.

DELIVERABILITY
This is a very, very hard metric to talk about because there are no “proven” results out there. AWeber has a very strict double-optin system that they require all customers to use, and prevent almost anyone from importing emails from other lists, so that their system can “Stay clean.” However, with the huge amount of “get rich quick” and “MLM” offers that go through AWeber, there seems to be some issues. The built in Junk Mail Filter on Outlook, despite AWeber having SPAM Assassin integrated, seems to like catching AWeber emails more than iContact. iContact has a very similar system installed, but is not as easy to use. However, they review most emails themselves to “help”, just incase there is something they believe is spammy or will get you blocked, an added service I am not sure is in any other email service provider.

iContact is monitored by Pivotal Veracity which gives it a 99% deliverability rate, plus iContact has significant relations with the ISPs and knows exactly what is going on with any possible spammy emails. AWeber claims to have deliverability about the same, but at the same time, no third party verification nor do they have the same relationships from what I have been told with the ISPs because of the perception that they are used by many marketers. Still when I asked around, a lot of my friends said they had little issues with deliverabiltiy from AWeber.

FEATURES
When it comes to features, both of the companies are very similar. Both of them have a great deal of newsletter templates, great signup forms, unlimited email lists, open and click tracking, WYSIWYG editors and a great contact management system. That being said, there iContact’s tracking system is superior as it allows you to really “dig” into who is clicking on the newsletters and what they are specifically clicking on, plus examine it against other newsletters they have clicked on.  On top of that, iContact allows you to host images on its server, which for some people might be a must.  Additionally, iContact has a built in survey system, but aWeber recommends using Google Docs or SurveyMonkey for surveys.

Yet, AWeber has a built in optimization and tracking system, which allows you to track who is buying products from your newsletter. This is something that is essential for marketers, and I’m sincerely amazed that iContact has not added this into their system. I’m sincerely amazed that they haven’t since this is a blaring difference between the two that seems to be easily fixed.

On top of that, I’ll be honest – the add-ons and packages that have been built in the performance marketing industry for aWeber are significant. There are numerous great WordPress ad-ons that are attached mainly to aWeber and more than one affiliate expert has built specific  programs that work with aWeber. Still, aWeber does NOT have a developer API while iContact has a whole developer portal that should allow anyone to build those features and add-ons easily.  Some of the “outside” products that people have made for aWeber are actually built into iContact already, such as viral tell-a-friend and forwarding mechanisms.

CONCLUSION
Honestly, despite me promoting both the products, I know that the readers want me to look at one product and recommend it. Both products are on the top of their game. iContact has built a stellar reputation and has some serious clients behind it. AWeber has the hearts of the marketing community and has been able to grow significantly because of the (paid) promotions by several marketing experts.  I would easily come out with a very clear recommendation for iContact, except for the lack of a built in commerce optimization.  For many affiliates, this could be essential in knowing what list creations are doing the best and resulting in sales and purchases.

 

Something really bugs me about AWeber. One of the reasons is their requirement for all new subscribers to re-opt in their lists if they come from another provider.  This really bugs me because many, many stores and merchants have lists they have built from customers who have bought products and asking them to decrease their list by as much as 90% is ridiculous.  If you do import all your subscribers and they don’t confirm the first time, you can’t ever contact them again. Seriously guys?

The good news is that you can try both of them for close to free. Icontact has a free trial, and AWeber has a $1.00 trial. Note that, not unlike that subscription to MilfHunter, if you do not cancel AWeber they will charge your card (and in my case, even with the cancelation, they charged it, but eventually refunded the charge.).

Sign up for iContact for free

Sign up for AWeber for $1 for first month

Marketing War: Affiliate World vs. Brand World, who will win? Affiliate Summit Co-Founder Missy Ward Knows!

If you’ve never heard of Missy Ward, then join the club. Most people in agencies have never heard of her, despite her being one of the most influential people in the world in one of the fastest growing segments of interactive advertising: Affiliate Marketing.  She’s also the owner of Affiliate Summit, which has become the largest conference in the world for affiliate marketing and is the must-attend place for anyone in the industry to go. It’s grown so large, so fast that one major player in the told me that probably within a year or two it would overtake ADTECH as the largest conference in the industry–  a claim which is hard to believe until you see the list of exhibitors which include everyone from EBAY to AMAZON, companies that don’t exhibit at ADTECH.

Yet, as mentioned, most of the interactive advertising industry hasn’t heard of Missy. They better shape up and start paying attention however to what she is saying. For some reason the interactive advertising industry has grown into two huge parts:  the brand world and the Affiliate Marketing world. While many people call the Affiliate Marketing world the Direct Response world, the industry itself thinks of itself more and more as “Affiliate” or “Performance” marketing. These two worlds exist side by side, but for some reason there are very few people who cross the line and work in both – or very few that admit it. While more and more agencies are adopting CPA and performance marketing models, and hiring employees from companies like COPEAC, Azoogle and Commission junction, they are trying to keep this push somewhat secret.

However if you look at the attendance at Affiliate Summit, you’d never guess the two worlds are at odds. Over 30% of the attendeeship is from agencies, including the major agencies that only push the brand play. They aren’t willing to admit it, but they are to some degree desperate to understand this part of the industry, which often seems like a weird mix of word of mouth marketing , search and display.  One agency head told me that it was not that they didn’t understand affiliate marketing, but that they didn’t know how to make it fit with their existing clients – which didn’t seem quite right. Amazon.com, one of the leading web properties in the world was one of the earlier adopters of Affiliate marketing, and still to this day has an active, vibrant affiliate marketing program that produces the majority of their new advertising traffic.  If you sign up to any major affiliate marketing company, you will see a list of major brand companies including Dell and Microsoft.

I sincerely believe that brands actually do want to learn about affiliate marketing, that they are interested in having a conversation, but there are agencies out there that are scared of doing anything that changes their current dynamic. They’ve argued so long that brand marketing is only about eyeballs, that they can’t see that the two worlds don’t actually clash – that there are programs that can pay on a performance but also drive eyeballs and reach the audiences they want. Then again, just ten years ago there were brick-and-mortar ad houses that were arguing that interactive advertising would never provide the brand opportunities that television had, and that television networks would always dominate the advertising space.

Affiliate marketers, as a group are innovators. They are often seen by the brand media as no more than “get rich quick” people, despite long term, successful businesses.  Yes, there are those segments in the affiliate marketing industry, just like the industry at a whole that is composed of adware scammers, get-rich DVD pushers, and the same – but even in this segment there are those who are engaged in innovative processes to gain attention to their clients. It’s too easy to group everyone together and ignore the real processes that occur in the affiliate marketing world, which includes the real ability of affiliate marketers to connect to consumers – to get them to listen and pay attention.

Another common excuse I hear is that brands are scared because they are worried about protecting their brand. This might have been an excuse during the start of the affiliate marketing world, but so much technology and fraud measures have been created in the last few years that any worry of rogue affiliates is less possible than ever. Affiliate companies live off of production and the reputable ones have compliance and monitoring teams working full time to discover even the slightest deviation from the norm in reporting. In fact, I would argue that the technology developed to detect fraud in the affiliate marketing industry far outweighs what most display ad networks and agencies have, and many display networks need to learn about policing from the affiliate industry.  Having been involved in both discovering and helping prosecute impression fraudsters, I can tell you that the affiliate marketing industry examines their relationships considerably more than any display network I’ve ever seen.

Agencies need to take a better look at the Missy and listen to what she is talking about.  I promise if they don’t they will slowly find more and more of their clients leaving and going to those companies that actually know who she is.

COPEAC’s Daddy Gets a Make-Over

If you are like me, and been around the block a few times and beat up by at least a dozen affiliates in the industry, you know the name COPEAC and Intermark Media. Today, Intermark Media announced that they were going to change their name to IMM Interactive after 11 years of being Intermark Media. This follows several major branding changes of other major players including Azoogle to Epic Direct, CPAEmpire to Affiliatedotcom, IncentaClick to CX Digital and Neverblue to the Canadian BlueManGroup. I believe this to be part of a rapidly changing industry, where companies like Intermark are going to continue growing substantially, leaving those who don’t know how to make these changes in the dust.

While Intermark Media has been around for over a decade, they were never considered to be the largest of players.  We all knew of the guys over and made fun of their Long Island accents, but that was about it. Then something happened in the last few years and suddenly they are on the Inc 500 list   of the top growing players in the industry. While people used to think of ClickBooth, Azoogle and Hydra as the big daddies of the industry, now IMMi’s affiliate network COPEAC is listed in the same breath. Something happened that allowed this company to make huge strides in the last few years and grow substantially. What exactly is that difference?

At the head of the company is Mike Krongel, the founder of the company. Him and his wife Danielle are what make that difference – it’s their drive, their dedication, the culture that makes IMMi. While many affiliate networks kept on doing the same old thing, not changing their model of focusing on spam, working with the same partners, Mike was out there pounding the virtual payment, making contacts and doing business with everyone. He became involved with the community, joined affiliate organizations, got his name out there and let everyone know that while he wasn’t the biggest dog in the house right then, he was going to do everything he could to take over that title.

On top of that, he was extremely active in the message boards. While I don’t recommend everyone going on boards like WickedFire – and note that many of the members currently hate this publication, he is an active member of WickedFire and several other affiliate communities. He interacted with them when it was necessary and learned from the marketers what was upcoming, who he should be doing business with, what products he should be promoting.  He ignored the pleading of some of the “major networks” (who are no longer on the inc 500 after losing money in 2009) that it wasn’t the way to do business and found his own way of doing things.

If there is anything to be learned from Mike Krongel it is to keep on trying until you hit what works.  While tons of companies in the industry have come and gone, been “one-hit” wonders, IMMi has been there for over a decade, working in this industry, being an intimate part of what makes this industry interesting.

Myspace to Layout 50% of WorkForce

The News Corp owned Myspace social networking website could soon lay off as many as half of their employees, the Wall Street Journal (WSJ) reported on Monday.

WSJ reporters Jessica E. Vascellaro and Russell Adams, citing sources familiar with the matter, say that the California-based website could be cutting between one-third and one-half of their 1,100 employees in what they refer to as a “dramatic downsizing of its business.” The cuts could even come before the end of the month, according to their sources.

“The restructuring is the latest step in Myspace’s intensifying turnaround effort,” Adams and Vascellaro said in their report. “The social network reduced its staff by nearly 30% last summer, laying-off hundreds of employees. But the cuts weren’t sufficient to contain costs, a person familiar with the matter said, who added the new cuts would be across the board.”

“Another person familiar with the matter said that, depending on the results of the restructuring, News Corp. may look for buyers for Myspace but there are no current talks over a sale,” the WSJ reporters added.

Myspace was acquired by News Corp, the parent company of Fox Television, for $580 million in 2005. Since then, they have been unable to keep up with social networking competitors, including the uber-popular Facebook.

In November of last year, Vascellaro and Adams say that Facebook attracted more than 150 million unique visitors in the US alone. Myspace’s traffic was slightly over one-third of that, and marked a 15% decrease from a year ago while Facebook enjoyed a 50% increase over that same time period.

According to Jemima Kiss of the Guardian, News Corp COO Chase Carey “signaled the beginning of the end for MySpace during an earnings call in October when he said the site’s losses were ‘not acceptable or sustainable’ … He also told the Reuters Global Media Summit in November: ‘There are opportunities here to do 20 things, but that doesn’t mean you’re going to do any of the 20. If there’s something there that makes sense you ought to think about it.'”

Brought to you by Redorbit.com. Find Technology News at RedOrbit.

Have we confused Affiliate Marketing with Get Rich Scams?

Regardless of what you personally think of all the guys who are trying to sell their newest program about how to make money on the internet, there is something to be said for those people who believe that it has nothing to do with affiliate marketing. Yes, some of their blogs are extremely popular, but then against so is Scientology and I wouldn’t recommend anyone join that unless they want to be scanned and probed anally by aliens. And honestly, I think many of the make money guys might do the same thing to you if it made them money. Come on guys, Affiliate and Performance marketing has nothing to do with “get rich” schemes.

I’ve probably with that statement pissed off 10 of the most popular bloggers on the internet. Yeah, some of them probably have something to do with affiliate marketing, but most of them are just trying to get as many people to sign up to their newsletter so they can promote their or some other guys DVD that claims that for $5,000 you can buy all the secrets to Affiliate Marketing. While more than a few of them have made money in the industry, most of them are just guys who made a few thousand dollars here and there and figure that they could make more money convincing idiots that they learned the secret to affiliate marketing and how to make money.

As a friend of mine Jon (the owner of wickedfire, and hopeful DWTS contestant) pointed out to me, most of these guys are just selling DVDs that teach basic thing that you can find on the internet. Honestly, I give them credit in being able to market these products, but I’m curious how ethical it is to charge someone $5k to teach them how to login to Google and add keywords. Many of the people who read these blogs are honestly desperate to learn about interactive marketing, and will believe anyone who tells them that a DVD will teach them the secret. Selling them this crap is really preying on them, especially in this economy.

There are some people who are real superstars in our industry and really know how to make money in the industry. These guys aren’t selling DVDs on how they made money, because they are often too busy to make money. I’ve personally made millions in this industry, owned a major display network, ran one of the largest affiliate networks in the world – because I’ve been doing it for ever. Frankly, I don’t have time right now to create a program and sell people my “secrets.” I’m too busy trying to figure out the next secret for myself.

George Avery Gets It, and so does GetAds.

George Avery used to be the right-hand man at Affiliate.com (the network formerly known as CPAEMPIRE) until a few years ago. Not soon after Affiliate’s parent company MediaBreakaway was hit, and then subsequently lost a multi-million dollar lawsuit from Myspace, he left the company along with half-a-dozen other employees to start GetAds, a direct competitor.   Avery’s company took its own path, broke away from the “spamking” labels that could have followed them and became a major player in the industry seemingly overnight. He’s one of those guys that everyone likes, his way of doing business down to earth and because of that has earned the trust of his clients and affiliates. Also, as an ex-hockey player and hockey fanatic, he’s always willing to get down and dirty to protect his clients best interests.  In the Denver area, when people ask about affiliate marketing, GetAds and George have become synonymous with the growing industry. He provides some real insight in this interview to compliance issues, how to run a company and how to do business in general.

GetAds has managed to stay out of trouble with no major lawsuits, no compliance actions. What are you doing to keep your company clean that other companies may not be doing?
At GetAds we have a very proactive approach to compliance. We monitor our traffic constantly to make sure that if a rogue affiliate is doing something against the Terms & Conditions of the offer, we are the ones to catch them first. You can’t rely on the Advertiser to monitor things, by the time it is flagged by them it is too late. Each of our Affiliate Managers is trained on what to look for and how to deal with fraud & illegitimate traffic. They are the front lines of our defense. It’s really just about staying educated about what is going on in the industry and keeping ahead of the frauders.

What is the biggest lesson you’ve learned in the industry? What can you pass on to others in the industry from this lesson?
The biggest lesson I’ve learned is that networks live and die by their relationships. It doesn’t matter how great your offers are if nobody likes you. With so many competitors in the industry, affiliates can choose to run with whoever they like. That’s how we get them in the door, and then we keep them there with our offers & service.

What do you feel that GetAds provides to advertisers that other networks do not provide?
We are constantly telling advertisers how they can improve their offers. Whether it is landing page tweaks, little details in the path, or even suggesting a new traffic type, we tell them what they need to know to make more money. We have advertisers coming in to our office, meeting with us at shows for strategy sessions, and doing calls on a regular basis to make sure the entire process is flowing smoothly. When you work with us, you aren’t just setting the offer live on our network and leaving it there, you are getting the full package.

What do you feel that GetAds provides to publishers that other networks do not provide?

For publishers, we really get to know them. We want to have an intimate knowledge of their business and how they market offers. That allows us to bring in better offers and make better suggestions to them on how to increase their profits month after month. We are always talking to our publishers to find out what they want, what we are doing right, and what we need improvement on. It really boils down to the relationship. The stronger your relationship is with your network, the more money you will make in the long run.

What lessons have you learned from Hockey that you can apply to managing affiliates?
The number one thing is that it takes a team. Hockey is not an individual game, and neither is managing affiliates. You need people that are each good at one aspect of the business, and when you put them all together you get the full effect. You also need to be ready for anything and look at the game from all angles. You never know where the game winning shot is going to come from.

What do you look for in affiliates that helps you know they might be a good choice to approve?
We look for affiliates that are serious about their business, and are willing to be transparent in how they market. I’m not saying we need to know your landing pages, keywords, campaigns, etc., just that we need to know how offers are being marketed. We want affiliates that know the difference between Incent traffic and Non-Incent traffic. Basically, we want to work with anybody as long as they are serious about making money and they are willing to follow the rules.

I know you are familiar with DirectTrack, but what made you choose LinkTrust?
We worked with DirectTrack for years at CPA Empire (affiliate.com), but when we started GetAds we decided to go with LinkTrust. The number one reason is tracking. We just have less issues with tracking discrepancies on LinkTrust. Plus, they are a smaller company, like us. I like that I can call the CEO on the phone if we have issues and he will get them taken care of ASAP.

What changes do you expect in the next year for Performance / Affiliate Marketing?
It’s only going to get bigger. The projections for 2011 are something around $28 billion for the online ad industry, and affiliate marketing is going to be a large piece of that. I think we are going to see more networks shutting down and consolidating, much like we saw in 2010. Margins are slimmer, and a lot of people are being pushed out.

What products do you think would benefit from Performance Based marketing, and how would you bring them into the industry?
I think that any product in the world would benefit from performance based marketing. They key in bringing them into the industry is to make sure that the advertiser understands exactly what their goals are. They need to know exactly what a lead or sale is worth to them. They also have to have their back-end conversion funnel optimized so that they are ready for the traffic. Once they have those things in place, and if they have solid cash flow, we can bring their product to market.

What technology do you want to see created for the industry?
Anything that will help us prevent fraud and lower advertiser scrub rates as well as stopping other networks from scrubbing. Affiliates need to get paid for the work that they do in promoting offers. Nobody wins when there is fraud or scrubbing in the picture.

GetAds can be found here.

George Avery used to be the right-hand man at the Affiliate.com until a few years ago. Not soon after Affiliate’s parent company MediaBreakaway was hit, and then subsequently lost a multi-million dollar lawsuit from Myspace, he left the company along with half-a-dozen other employees to start GetAds, a direct competitor.Avery’s company took its own path, broke away from the “Spamking” labels that could have followed them and became a major player in the industry seemingly overnight. He’s one of those guys that everyone likes, his way of doing business down to earth and because of that has earned the trust of his clients and affiliates. In the Denver area, when people ask about affiliate marketing, GetAds and George have become synonymous with the growing industry.

ClickBooth Explains Parties

ADOTAS – How do you explain the mystique of ad:tech? What makes it such a remarkable event for digital marketers: the breakout sessions? The evocative panels? The intense networking?

Or… Is it because the parties freakin’ rule?

ClickBooth’s parties have become such the thing of digital marketing legend that when a rumor floated claiming the affiliate network wouldn’t play host to fun and games this year, ad:tech almost canceled the conference. (No, not really.) Fortunately, the boy and girls at CB proved that was bunk — “Affiliate Apocalypse 2: Return of the Immortals” will be held tonight (Wednesday, Nov. 3) from 9 p.m. to 12 a.m. at Marquee (289 10th Ave. between 26th and 27th Sts.)

Thao Tran, head of social media for ClickBooth, chatted with me about why parties are an important part of the ad:tech experience and why I can never remember how I got home after a ClickBooth event.

ADOTAS: ClickBooth is known for its fantastic ad:tech parties — why does the company pride itself on its parties?

TRAN: Because we work hard and we play hard. Have you seen our campus? Besides, our parties are a great way to get to know everyone outside of their suits and ties. It’s more of getting to know the industry players on a more personal level.

What’s on the menu for this party? How are you upping the game from past parties?

Hehe, that’s a pretty good question. How about having a full PREMIUM open bar? We’ve gotten a lot of RSVPs already. If people don’t get there early, they’re looking at standing in a line that has been known to extend around the block.

Where is it better to party — New York or San Francisco?

New York, definitely! But we reserve the right to re-evaluate that decision before ad:tech San Fran.

Who parties harder — affiliate marketers or search marketers? Can ad network people even hold their liquor?

We know of some search marketers who can throw it down all night and some affiliate marketers who would make the “Jersey Shore” kids look like wusses. Let’s just say that some of our reps have competed against them and have lost. Anyone up for a challenge?

Do we have to fight for our right to party? Who do we have to fight?

No, but you will need to fight your way through day two of ad:tech.

Why does my head always hurt so much the day after one of your parties?

Because that’s when you know you partied like a rockstar! That kind of life ain’t for everyone.

There was this really hot brunette I was chatting up at the last San Fran party, but I totally forgot her name. Could you help a brother out?

That was actually Clicky in a wig. But he’s gotten a haircut since then, so hopefully there won’t be any more confusion. Awkward!

Rebecca Madigan of the Performance Marketing Association

Rebecca Madigan is executive director of the Performance Marketing Association. Since leading the formation of the PMA 2008, Rebecca has built the PMA to be the only trade association representing performance and affiliate marketing. The PMA has committed to connect, inform and advocate on behalf of this growing industry, most recently spearheading the fight against the ‘affiliate nexus tax’, legislation being proposed in several states, and which is detrimental to affiliate marketers. Rebecca was formerly director of product management at Commission Junction, Impact Radius, and at Lurn, Inc., where, with Anik Singal, they founded the PMA in April 2008. She has collected 25 years of leadership experience in product management and marketing.

About the Performance Marketing Association

The Performance Marketing Association is a not-for-profit trade association founded in 2008 by the leaders of the performance marketing industry, to connect, inform and advocate on behalf of this rapidly growing field.

The Performance Marketing Association (PMA) strives to raise the profile of performance marketing by demonstrating the value of this multi-billion marketing channel, which comprises more than 200,000 businesses and individuals. Continued growth of the performance marketing space is expected as advertisers, facing small budgets and big expectations, increasingly look to performance-based marketing initiatives to expand their business.

The PMA is the first formal organization representing the burgeoning performance marketing space and offering members a means to learn, share or communicate on a global scale. The collective knowledge of the community is shared and best practices are outlined, thereby providing performance marketers with the tools, information and support they need to grow their businesses.

In addition, the PMA gives performance marketers a unified voice to address issues and challenges facing the industry, such as the “advertising tax” proposed in some states. The PMA investigates these issues, maintains close contact with members, advertisers, legislators and news organizations to inform and educate and provide resource materials. The association also coordinates advocacy efforts, speaking on behalf of the industry – allowing its members to be heard while still focusing on their respective businesses.

With the PMA leading the charge, businesses will continue to grow and succeed, the quality of work will be demonstrated, and further quality participation in the performance marketing field encouraged.