Welcome to the Brave New World of Call Centers – Now with 99% Less Human Interaction!
Guess What? Frank Casale, the grandmaster of outsourcing, has just unveiled his latest white paper, “The Call Center of the Future,” and it’s as if he’s inviting us to a dystopian amusement park where the rides are run by robots. No, seriously. Imagine your friendly neighborhood call center, but instead of humans, it’s packed with … Read more